Frequently asked questions
Why do I have to enter my E-mail Address?
Why do I have to print my ticket?
Currently, ferry companies only accept printed tickets; you need to carry the ticket with you during the ferry ride.
Why can I not buy a ticket for some routes?
Although we are constantly expanding our offer and improving the ease of usage for both travellers and ferry companies, not all ferry companies are currently interested in selling their tickets online.
Is it safe to buy a ticket on getbyferry.com?
Safety of the buying process is something we take very seriously; the merchants we work with for the processing of payments are experienced and known for their high security standards.
Can I re-book my ticket?
Yes you may rebook your ticket up to 24 hours before the departure time stated on your original ticket (except for the non-amendable tickets); to rebook your ticket please read our rebooking policy and Instructions here.
What is a non-amendable ticket?
A non-amendable ticket is a ticket for which you cannot rebook the time/date of departure. During the booking process it will be stated if a ticket is non-amendable. For the previously purchased tickets, you’ll be able to see the information on whether a ticket is amendable or not in the “MyTickets” area.
Can I re-book the ticket on my own?
If you purchased wrong tickets, you can rebook them by exchanging the amount for a Voucher code of the same price. The Voucher can then be used for the purchase of your new desired tickets. All you have to do is SIGN IN to your user account at the top right corner, with a click on “My tickets”. There you will find the ticket that you wish to change and with another click on “More”, you will find the option to re-book the ticket on your own, by getting a voucher code of the same value. The next step is to find your new desired departure on the main web page and during the purchase of the desired ticket (after entering all the details – passengers, phone number..), you will have the chance to enter the Voucher code XXXXX at checkout and the value of the voucher will be deducted from the total cost of the new ticket. If the price of the new ticket is higher than the voucher amount, you will be redirected to the payment of the price difference. Last but not least – after entering the voucher code, all you have to do is confirm the payment.
Can I cancel my ferry ticket before travel?
Yes, you can cancel your ticket (except for the non-refundable tickets) up to 48 hours before the departure time stated on the purchased ticket, for refund we charge a service fee of 20% (MAX. 100 Kn) per ticket.
What is a non-refundable ticket?
A non-refundable ticket is a ticket which cannot be refunded. During the booking process it will be stated if a ticket is non-refundable. For the previously purchased tickets, you’ll be able to see the information on whether a ticket is refundable or not in the “MyTickets” area.
Are there any online booking fees?
We charge a booking fee of min. 5 HRK or 5% per ticket.
How much luggage can I bring?
On ferries up to 100 kg, on catamarans up to 20 kg but as the luggage is not weighed, it is normally not an issue if you bring a bit more.
Why are the amounts in Croatian Kuna HRK?
For the sale of ferry tickets in Croatia, it is required by law that the prices are displayed in Kuna. If you hover over the price you will see the adequate amount displayed in other currencies as well.
Is it cheaper to buy tickets on GetByFerry.com?
In most cases ticket prices are the same as at the ferry port; however, from time to time we have exclusive offers for getbyferry.com customers.
What do I do if my ferry is cancelled?
If your ferry is cancelled, we will contact you with further instructions via the e-mail address you provided us with when you created an account on getbyferry.com, so please make sure that you enter the correct e-mail address.
What if the ferry line is cancelled or rescheduled by the ferry company?
Whilst every effort has been made to ensure that the information on this site is as accurate as possible,GetByFerry.com as the Mediator is in no way liable to its customers for possible delays or ferry departure cancellations of particular Carriers. You can contact us via email and we will provide you with instructions of alternative ferry lines.
Can I reserve a seat on the ferry?
A purchased ticket also means a reserved seat on the ferry. Currently, it is not possible to choose a numbered seat but we are working on it.
Can I bring my pet on the ferry?
You can bring your pet on the car ferry without any problems. Bringing a pet on the catamarans is in most cases not possible, as there is simply no space available.
Can I bring my bicycle on the ferry?
You can bring your bicycle on the car ferry without any problems, but you will have to buy a separate ticket for the bike. Bringing a bicycle on the catamarans is in most cases not possible, as there is simply no space available.
We are travelling as a group; are there any discounts?
No, there is no group discount, but if you wish to travel with the same ferry, we can check the availability of specific departures, so please feel free to contact us
Tickets purchased via partners - what does this mean?
For all ferry tickets purchased via our Partners (specification below), General conditions stated on their pages apply. Get By ApS., as a Mediator in finding departures on its partners' pages, is in no way liable to Buyers for potential cancellations or departure modifications on purchased tickets by the Buyers themselves, as well as for cancellations, ferry delays or potential ferry schedule errors made by the Partner. Therefore, we cannot be held liable for any damage caused by using our web page as a connection between You (the Buyer) and our Partners who offer the desired route which was not available in our offer.
Specification: routes with a blue button which says BUY TICKET are routes sold directly through our sale system; our General Terms and Conditions apply to those routes.
Routes with an orange button saying BUY FROM PARTNER are routes sold through our Partners' sale system; our Partners' General Terms and Conditions apply to those routes.