General conditions Getbyferry.com
1.1. These general conditions of travel tickets Internet sales determine the conditions under which the provider of ticket sales service Get By ApS. (hereinafter Get By ApS) will provide the service of travel tickets sales to its passenger (hereinafter the Buyer and/or Passenger) on its website www.getbyferry.com .
1.2. In the event that the Buyer and the Passenger are not the same person, by accepting the general terms and conditions, the buyer is obliged to refer the passenger to the general terms and conditions and thus the passenger also agrees to them.
1.3. The GetByFerry Terms and Conditions apply unless otherwise stated during the checkout process.
2.1. Online ticket purchase
2.1.1. On the website www.getbyferry.com , the Buyer can buy a ticket online. It is considered that a contract of carriage between the passenger and the carrier as well as a contract of mediation between passenger and Get By ApS is concluded after a successful payment transaction, after which the ticket and the bill are submitted to the Buyer's e-mail address.
2.1.2. After having purchased and received the ticket on his e-mail address or through the “My ticket” section at getbyferry.com, the Buyer has to print out the ticket.
2.1.3. There is a booking fee of 10%, a minimum of 7 HRK and a maximum of 25 HRK for each passenger. Any purchases made in other currencies will have the equivalent amount charged in the respective currency.
2.2. Unless otherwise specified, the following services are not included in the purchase price:
2.2.1. Port charges (Lučka naknada), this fee is charged by some ferry ports for entering the premises of the ferry port. The fee is usually around 5-10 Kuna (0.65-1.30 Euro).
2.2.2. Luggage fee, depending on carrier fees, might be charged for luggage going to the hold of the ferry (larger items), the prices vary depending on the route and the amount of luggage and carrier operating the route.
2.3. The Buyer is obliged to contact the customer service of GetByAps if they haven’t received the ticket via email within 24 hours since the ticket purchase.
3.1. For all offers that can be purchased via the Internet, the contract is realized by delivering a confirmation to the Buyer on successful purchase via e-mail. In order to make a successful purchase, a successful completion of the payment module is necessary. In case the electronic payment is not completed, the purchase will be deleted.
3.2. After purchasing the ticket on the website www.getbyferry.com, the Buyer will immediately receive a confirmation via e-mail containing the data of the order.
3.3. The buyer is obliged to check all the data on the ticket immediately upon the ticket purchase. Any error on the ticket must be reported no later than 24 hours before the departure time indicated on the purchased ticket. All errors reported after the specified deadline cannot be corrected and the buyer is obliged to purchase a new ticket.
3.4. Unless otherwise specified during the ticket purchase, the buyer must be in possession of the ticket they have previously printed out upon boarding the ferry, and it has to be presented to the ferry staff as well as the document that proves that the Buyer is the person on whom the ticket is addressed.
3.5. The ticket can be downloaded under “My ticket” at Getbyferry.com; to access the “My tickets'' area, the Customer has to “Sign In” to the account either by using Google account or the username and password used to create an account on GetByFerry.com upon the purchase of the ticket. GetByfFerry.com will also send the ticket by E-mail, directly after the purchase, GetByFerry.com can however not guarantee that the mail is actually delivered to the Customer's mail account. One copy of the ticket is handed to the driver upon entering the ferry.
3.6. In case that the ticket is lost, the Passenger is obliged to purchase a new ticket.
3.7. The ferry ticket is booked on the name and surname of the Buyer and / or the Passenger and is not transferable. That is, it cannot be used by anyone other than the person whose name and surname are on the ticket itself. Name and surname on the ticket can be changed up to 24 hours before departure.
3.8. If the Buyer, having purchased a ticket online, chose some of the discounts (children, pensioners or other discount available), upon entering the ferry he is required to prove that he belongs to the discounted category they chose.
3.9. If the Buyer does not prove this or the ticket is considered invalid, they are obliged to pay the full price of the ticket to the crew and the Buyer loses any right to a refund of the money paid for the ticket.
4.1. The Transport service is provided by the company stated on the ferry ticket, in case the route is operated by more companies in co-operation, all the names will be stated on the ticket.
4.2. The Company provides transport services for the Customer and is therefore the enforcer within the meaning of the Passenger Transport Act. With the conclusion of the contract (Purchase of a ticket), the Customer is entitled to use transport services of the Company according to the booking carried out at GetByFerry.com. GetByFerry will do its utmost to insure, but cannot guarantee the proper fulfilment of the contract between the Customer and Company. The terms and conditions of the carrier operating the route apply for the transportation service.
4.3. The passenger is obliged to be at the place of departure specified in the file called "Boarding-info" no later than 30 minutes before the departure time indicated on the ticket.
4.4. When boarding the ferry, the passenger is obliged to report valuable or fragile luggage to the driver.
4.5. The transport of weapons, highly flammable, poisonous, radioactive, explosive objects and objects with an unpleasant smell is prohibited in the ferry and luggage.
4.6. The carrier is not responsible for fragile luggage and is not responsible in case of theft / damage of hand luggage.
4.7. If the passenger is a minor, the passenger, parent and / or buyer is obliged to inquire about the rules of travel of the minor in the competent services before the travel of the minor passenger.
4.8. The carrier preserves the right to exclude passengers from the journey who by their conduct disturb other passengers or who do not comply with the rules of public order in the ferry during the journey. The carrier is not obliged to refund the funds for the purchased ticket.
4.9. Get By ApS. shall not be held responsible for damages or losses on account of failure of performance if the failure is occasioned by any force majeure such as government action, war, terrorism, fire, explosion, flood, strike, lockout, embargo, act of God, or any other cause beyond the control and without the fault or negligence of the company, claiming force majeure has exerted all reasonable efforts to avoid or remedy such force majeure; provided, however, that in no event shall Get By ApS. be required to settle any labor dispute or disturbance. Such excuse shall continue as long as the condition preventing the performance continues.
4.10. Get By ApS. shall not be liable for failure or delay of performance of any of its obligations hereunder if such failure or delay is due to causes beyond its reasonable control including, without limitation, natural disasters, fires, earthquake or storm, strikes, failures of public utilities or common carriers, acts of war, or intervention, acts restraints or regulations of any governmental authority, including compliance with any order of any governmental considerations; provided that any such delay or failure shall be remedied as soon as possible using reasonable efforts after removal of the cause of such failure.
5.1 Through frequent updates GetByFerry.com does its utmost to secure the correctness of the timetables online. However, we can not guarantee and we are not liable for the correctness of the information, any action taken based on information found on GetByFerry.com is your own responsibility. If you should have any doubts about which departure time to choose, please consult our helpdesk staff for advice which you can do here.
5.2 Routes buyable online on GetByFerry.com: Timetables and prices for these routes have been confirmed and published for sale by the company providing the transportation service.
5.3 If there is a difference between the online timetable and the time printed on the ticket, the time on the ticket is the valid one.
5.4 In case of a planned or necessary timetable change, GetByFerry will inform the Customer via the E-mail provided upon the ticket purchase. It is the obligation of the Customer to check the E-mail 12 hours prior to the departure, to check whether there are any announced changes in the timetable.
5.5 Having purchased a ticket for a ferry route including one or more countries, customer is obligated to bring a valid passport and, if needed, a valid travel visa.
5.6 Return tickets: Depending on the Carrier, return tickets of the following types might be available:
5.6.1 Regular return tickets with a fixed date for the return drive. Return ticket can be downloaded from the “My ticket” area on Getbyferry.com.
5.6.2 Open return; this ticket has an open date for the return drive, depending on the Carrier, validity of the open return ticket may vary, and typically it has a length of 90 days.
5.6.3 To use an open return ticket, the Customer has to login to “My tickets” section at GetByFerry.com and pick a date and time for the return journey, once this is done the return has to be downloaded and printed. One copy of the “Open” return ticket is handed to the crew upon entering the ferry.
5.7 For certain routes and carriers other rules might apply.
6.1. Sales deadline:
Ferry tickets can usually be purchased on the website www.getbyferry.com within a period of 6-24 hours before the trip but deadlines vary depending on the carrier and occupancy of a specific ferry line.
Purchased ticket re-booking and refund
7.1. Refund for purchased tickets
7.1.1. Amendable tickets
A full or partial refund for the paid tickets (minus service fee), except for the non-refundable ones (see below), is possible under the following circumstances
1. Passengers have to request the refund minimum 48 hours prior to the departure time stated on the original ticket
2. The refund request should be sent on E-mail using the contact form on getbyferry.com
The amount refunded is deducted a service fee of 20% (MAX. 100 Kn) per ticket.
A ticket refund less than 48 hours before the departure stated on the original ticket is not possible.
NOTE: In accordance with article 3(k) of the Directive 2011/83/EU, passenger transport services are not under the scope of said directive and consequently are not subject to the application of the right of withdrawal. NOTE: Special rules apply if the ferry is cancelled.
7.1.2. Non-refundable tickets
A non-refundable ticket is as the term itself suggests NON-refundable!
7.2. Rebooking of the purchased tickets
7.2.1. Non-amendable ticket
A non-amendable ticket is the one for which you cannot rebook the time/date of departure. During the booking process it will be stated if a ticket is non-amendable. For these tickets, the standard cancellation and rebooking policy does not apply.
7.2.2. Ticket rebooking
A re-booking of a ticket, except for the non-amendable ones (see above), to any other route sold on GetByFerry(Lines which have a price) is possible 24 hours prior to the departure time stated on the original ticket. To re-book a ticket client has to log in on www.getbyferry.com and SIGN in at the top right corner with a user name and the password provided during the purchase process.
The re-book of the ticket is done via My Ticket area by using the issued VOUCHER CODE.
Depending on the situation they were issued in, there are two kinds of vouchers:
1. PROMOTIONAL (PROMO) VOUCHER
2. REBOOKING VOUCHER
1. PROMO VOUCHER is a discount code issued free of charge for marketing purposes only. This type of voucher is not related to a user account in any way and it can be used for the ticket purchase via the GetByFerry.com website according to the terms defined by the marketing campaign for which it was issued. During a single purchase it is possible to use up to one PROMO VOUCHER. If the price of the chosen journey is higher than the value of the issued PROMO VOUCHER, the user should pay the price difference. If the price is lower, the remaining amount of the issued PROMO VOUCHER cannot be furtherly used. The PROMO VOUCHER is valid up to three months from the beginning of the marketing campaign unless otherwise stated in the terms of the marketing campaign itself.
The PROMO VOUCHER can not be exchanged for money, and can not be used to pay prior purchases.
2. REBOOKING VOUCHER is issued as an exchange for a purchased ticket with the purpose of rebooking. This type of voucher is exclusively linked to the user account used during the initial ticket purchase. The usage of REBOOKING VOUCHER is possible exclusively on the website or APP where the original purchase was made. The REBOOKING VOUCHER can be used to fully or partly buy a new ticket (e.g. other destinations, the change of departure time or date). During a single purchase it is possible to use up to one REBOOKING VOUCHER. If the price of the new selected journey is higher than the value of the issued REBOOKING VOUCHER, the user should pay the price difference. If the price is lower, a new REBOOKING VOUCHER will be issued for the remaining amount. A REBOOKING voucher is valid up to 6 months from the purchase date of the originally paid ticket.
The REBOOKING VOUCHER can be exchanged for money with a fee stated under the Article 7 „Refund for purchased tickets“.
The fee applied for the issuing of the REBOOKING VOUCHER is stated under the Article 14 „Fees“.
Information on travel ticket prices is available on the website www.getbyferry.com. Online travel tickets can be paid by the following cards:
For any additional questions on online ticket sales please contact
Get By ApS.
9560 Hadsund, Denmark
tel: 021 315 620
fax: 021 315 621
Get By ApS can change these General terms according to its business politics and the appropriate legal obligations by the EU.
These General terms are valid from the date of enactment and are available to the buyers on www.getbyferry.com. These General terms apply starting from 14.02.2014.
3d secure safe internet shopping
For all ferry tickets purchased via our Partners (specification below), General conditions stated on their pages apply. Get By ApS., as a Mediator in finding departures on its partners' pages, is in no way liable to Buyers for potential cancellations or departure modifications on purchased tickets by the Buyers themselves, as well as for cancellations, ferry delays or potential ferry schedule errors made by the Partner. Therefore, we cannot be held liable for any damage caused by using our web page as a connection between You (the Buyer) and our Partners who offer the desired route which was not available in our offer.
Specification: routes with a blue button which says BUY TICKET are routes sold directly through our sale system; our General Terms and Conditions apply to those routes.
Routes with an orange button saying BUY FROM PARTNER are routes sold through our Partners' sale system; our Partners' General Terms and Conditions apply to those routes.
Booking fees are non-refundable (does not apply to lines that are cancelled by the operator).