1.1. These general conditions of travel tickets Internet sales determine the conditions under which the provider of ticket sales service Get By ApS. (hereinafter Get By ApS) will provide the service of travel tickets sales to the passenger (hereinafter the Buyer and/or Passenger) on its website www.getbyferry.com .
1.2. In the event that the Buyer and the Passenger are not the same person, by accepting the General Terms and Conditions, the buyer is obliged to refer the passenger to the General Terms and Conditions and thus the passenger also agrees to them.
1.3. The GetByFerry Terms and Conditions apply unless otherwise stated during the checkout process where you have to accept the terms and conditions of the following companies too:
Online ticket purchase
2.1. It is considered that a contract of carriage between the passenger and the ferry company as well as a contract of mediation between passenger and Get By ApS is concluded after a successful payment transaction, after which the ticket and the bill are submitted to the Buyer's email address.
2.2. On the website www.getbyferry.com , it is for now possible to purchase one type of ticket:
It is possible to purchase as many individual passenger tickets as you want, for as long as there’s enough space for your group on the fast ferry or in the car ferry which will be displayed on the website during the purchase process.
2.3. If stated during the checkout process, the buyer is obliged to print the ticket.
2.4. There is a booking fee of a minimum of 5 HRK (0,7 €) per passenger ticket. Any purchases made in other currencies will have the equivalent amount charged in the respective currency. All the booking fees are going to be explicitly shown during the checkout process.
2.5. Unless otherwise specified, the following services are not included in the purchase price:
2.5.1. Port charges (Lučka naknada) are not included within the price of the ferry ticket, and it is possible that some of them charge an extra fee to enter the premises of the ferry port.
2.5.2. Luggage fee, depending on the ferry company rules, might be charged extra if it surpasses certain dimensions or weight determined by the ferry company. Normally they’re referring to the larger items or bicycles for example.
2.6. The Buyer is obliged to contact the customer service of GetByAps if they haven’t received the ticket via email within 24 hours from the ticket purchase.
3.1. For all offers that can be purchased via the Internet, the contract is realized by delivering a confirmation to the Buyer on successful purchase via email. In order to make a successful purchase, a successful completion of the payment module is necessary. In case the electronic payment is not completed, the purchase will be deleted.
3.2. After purchasing the ticket on the website www.getbyferry.com, the Buyer will immediately receive a confirmation via e-mail containing the data of the order.
3.3. The buyer is obliged to check all the data on the ticket immediately upon the ticket purchase. Any error on the ticket must be reported no later than 24 hours before the departure time indicated on the purchased ticket. All errors reported after the specified deadline cannot be corrected and the buyer is obliged to purchase a new ticket.
3.4. Unless otherwise specified during the ticket purchase, the buyer must be in possession of the ticket as well as a document proving that the Buyer is the person on whom the ticket is addressed upon boarding the ferry due to the fact it has to be presented to the ferry staff.
3.5. The ticket can be downloaded under “My ticket” at Getbyferry.com; to access the “My tickets'' area, the Customer has to “Sign In” to the account either by using a Google account or the username and password used to create an account on GetByFerry.com upon purchasing the ticket. GetByFerry.com will also send the ticket by Email, directly after the purchase, GetByFerry.com however cannot guarantee that the email is actually delivered to the Customer's mail account.
3.6. The ferry ticket is booked on the name and surname of the Buyer and / or the Passenger and is not transferable.
3.7. If a ferry provider offers discounts on their lines, those will be explicitly shown in the search results and if the Buyer, having purchased a ticket online, chose some of the discounts (children, pensioners or any other discount available), they are required to prove that they belong to the discounted category they chose upon boarding the ferry.
3.8. If the Buyer does not prove this or the ticket is considered invalid, they are obliged to pay the full price of the ticket to the crew and the Buyer loses any right to a refund of the money paid for the ticket.
3.9. If the ticket comes with any additional document or notices, the Buyer needs to obey them and complete whatever is stated and required in order to travel and board the ferry accordingly.
4.1. The Transport service is provided by the company stated on the ferry ticket, and in case the line is operated by more companies in co-operation, all the company names will be stated on the ticket.
4.2. The Company provides transport services for the Customer and is therefore the enforcer within the meaning of the Passenger Transport Act. With the conclusion of the contract (Purchase of a ticket), the Customer is entitled to use transport services of the Company according to the booking carried out at GetByFerry.com. GetByFerry will do its utmost to insure, but cannot guarantee the proper fulfillment of the contract between the Customer and Company. The terms and conditions of the company operating the line apply for the transportation service.
4.3. The passenger is obliged to be at the place of departure specified in the file called "Boarding-info" no later than 45 minutes before the departure time indicated on the ticket.
4.4. The transport of weapons, highly flammable, poisonous, radioactive, explosive objects and objects with an unpleasant smell is prohibited on the ferry and in the luggage.
4.5. The company is not responsible for fragile luggage and is not responsible in case of theft / damage of hand luggage.
4.6. If the passenger is a minor, the passenger, parent and / or buyer is obliged to inquire about the rules of travel of the minor in the competent services before the travel of the minor passenger.
4.7. The carrier preserves the right to exclude passengers from the journey who by their conduct disturb other passengers or who do not comply with the rules of public order in the ferry during the journey. The carrier is not obliged to refund the funds for the purchased ticket.
4.8. Get By ApS. shall not be held responsible for damages or losses on account of failure of performance if the failure is occasioned by any force majeure such as government action, war, terrorism, fire, explosion, flood, strike, lockout, embargo, act of God, or any other cause beyond the control and without the fault or negligence of the ferry companies, claiming force majeure has exerted all reasonable efforts to avoid or remedy such force majeure; provided, however, that in no event shall Get By ApS. be required to settle any labor dispute or disturbance. Such excuse shall continue as long as the condition preventing the performance continues.
4.9. Get By ApS. shall not be liable for failure or delay of performance of any of its obligations hereunder if such failure or delay is due to causes beyond its reasonable control including, without limitation, natural disasters, fires, earthquake or storm, strikes, failures of public utilities or common carriers, acts of war, or intervention, acts restraints or regulations of any governmental authority, including compliance with any order of any governmental considerations; provided that any such delay or failure shall be remedied as soon as possible using reasonable efforts after removal of the cause of such failure.
5.1. Through frequent updates GetByFerry.com does its utmost to secure the correctness of the timetables online. However, we can not guarantee and we are not liable for the correctness of the information, any action taken based on information found on GetByFerry.com is your own responsibility. If you have any doubts about which departure time to choose, please consult our customer support for advice which you can do here.
5.2. Lines buyable online on GetByFerry.com: Timetables and prices for these lines have been confirmed and published for sale by the company providing the transportation service.
5.3. If there is a difference between the online timetable and the time printed on the ticket, the time on the ticket is the valid one.
5.4. In case of a planned or necessary timetable change, GetByFerry will inform the Customer via the email provided upon the ticket purchase. It is the obligation of the Customer to check the email 12 hours prior to the departure, to check whether there are any announced changes in the timetable.
5.5. Having purchased a ticket for a ferry line including one or more countries, the customer is obligated to bring a valid passport and, if needed, a valid travel visa.
Ticket cancellation and rebooking
6.1. Ticket cancellation
6.1.1. Amendable tickets
A full or partial refund for the paid tickets (minus service fee), except for the non-refundable ones (see below), is possible under the following circumstances:
1. Passengers have to request the refund minimum 48 hours prior to the departure time stated on the original ticket
2. The refund request should be sent on email using the contact form on GetByFerry.com
The amount refunded is deducted a service fee of 20% (MAX. 100 Kn) per ticket.
However, as stated in the article 1.3., there are some cases where different cancellation fees apply:
- Jadrolinija tickets are cancelled and refunded with a total fee amount consisting of: 10% fee taken from the individual ticket price + the booking fee applied during the checkout process determined by GetByFerry.
A ticket refund less than 48 hours before the departure stated on the original ticket is not possible.
NOTE: These Terms and Conditions have been composed in accordance with the Regulation (EU) No 1177/2010. NOTE: Special rules apply if the ferry is canceled.
6.1.2. Non-refundable tickets
A non-refundable ticket is as the term itself suggests NON-refundable!
6.2. Rebooking of the purchased tickets
6.2.1. Non-amendable ticket
A non-amendable ticket is the one for which you cannot rebook the time/date of departure. During the booking process it will be stated if a ticket is non-amendable. For these tickets, the standard cancellation and rebooking policy does not apply.
6.2.2. Ticket rebooking
A re-booking of a ticket, except for the non-amendable ones (see above), to any line sold on GetByFerry (unless otherwise stated during the checkout) is possible 24 hours prior to the departure time stated on the original ticket. To re-book a ticket, the client has to log in on www.getbyferry.com and SIGN in at the top right corner with a username and the password provided during the purchase process.
The rebooking of the ticket is done via My Ticket area by using the issued VOUCHER CODE (if the option is enabled for the company you’ve selected).
Depending on the situation they were issued in, there are two types of vouchers:
1. PROMOTIONAL (PROMO) VOUCHER
2. REBOOKING VOUCHER
1. PROMO VOUCHER is a discount code issued free of charge for marketing purposes only. This type of voucher is not related to a user account in any way and it can be used for the ticket purchase via the GetByFerry.com website according to the terms defined by the marketing campaign for which it was issued. During a single purchase it is possible to use up to one PROMO VOUCHER. If the price of the chosen journey is higher than the value of the issued PROMO VOUCHER, the user should pay the price difference. If the price is lower, the remaining amount of the issued PROMO VOUCHER cannot be furtherly used. The PROMO VOUCHER is valid up to three months from the beginning of the marketing campaign unless otherwise stated in the terms of the marketing campaign itself.
The PROMO VOUCHER can not be exchanged for money, and can not be used to pay prior purchases.
2. REBOOKING VOUCHER is issued as an exchange for a purchased ticket with the purpose of rebooking. This type of voucher is exclusively linked to the user account used during the initial ticket purchase. The usage of REBOOKING VOUCHER is possible exclusively on the website or APP where the original purchase was made. The REBOOKING VOUCHER can be used to fully or partly buy a new ticket (e.g. other destinations, the change of departure time or date). During a single purchase it is possible to use up to one REBOOKING VOUCHER. If the price of the new selected journey is higher than the value of the issued REBOOKING VOUCHER, the user should pay the price difference. If the price is lower, a new REBOOKING VOUCHER will be issued for the remaining amount. A REBOOKING voucher is valid up to 6 months from the purchase date of the originally paid ticket.
The REBOOKING VOUCHER can be exchanged for money with a fee stated under the Article 6.1.1. „Refund for purchased tickets“.
Information on travel ticket prices is available on the website www.getbyferry.com. Online travel tickets can be paid by the following cards:
For any additional questions on online ticket sales please contact
Get By ApS.
8230 Åbyhøj Denmark
tel: 021 315 620
fax: 021 315 621
Get By ApS can change these General terms according to its business politics and the appropriate legal obligations by the EU.
These General terms are valid from the date of enactment and are available to the buyers on www.getbyferry.com.
Last Update: November the 4th
For all ferry tickets purchased via our Partners (specification below), General conditions stated on their pages apply. Get By ApS., as a Mediator in finding departures on its partners' pages, is in no way liable to Buyers for potential cancellations or departure modifications on purchased tickets by the Buyers themselves, as well as for cancellations, ferry delays or potential ferry schedule errors made by the Partner. Therefore, we cannot be held liable for any damage caused by using our web page as a connection between You (the Buyer) and our Partners who offer the desired line which was not available in our offer.
Specification: lines with a blue button which says BUY TICKET are lines sold directly through our sale system; our General Terms and Conditions apply to those lines.
Listen with an orange button saying BUY FROM PARTNER are lines sold through our Partners' sale system; our Partners' General Terms and Conditions apply to those lines.