GetByFerry reviews - Over 3553 operator and 2706 ferry port reviews
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Every review is left by users who purchased a ticket at GetByFerry and have first-hand experience travelling with a specific ferry company. Reviews on GetByFerry are verified in two ways: customers either receive a “Leave a Review” email after using our service, or they manually submit a review. In the case of the latter, the ticket code is mandatory, and our team checks the authenticity of the code to verify the review.
Value for money7.5Punctuality2.5Tidiness10Comfortable Ride7.5
Service was friendly Listing on the website said direct but there were 3 stops. Even though it left on time it took 5 hours, not 4. I believe this is standard but the website listing still said 4.
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by Anonymous | 25 December7.5 -
Value for money7.5Punctuality7.5Tidiness7.5Comfortable Ride7.5
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The itiner sais the trip should have been 30 mins.. it was way more.
by Anonymous | 16 December2.5 -
Value for money2.5Punctuality2.5Tidiness2.5Comfortable Ride2.5
No information was provided whatsoever, we have travelled 1 hour and 30 minutes instead of the 30 mins stated on the webpage. It is unacceptable even so as it was not clearly communicated. Also the boat was dirty and crowded. Would not travel with idola ever again.
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Great service, reliable times everything oké!
by Mark | 09 December10 -
Value for money10Punctuality10Tidiness10Comfortable Ride10
Everything! Nothing
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Great service! 100% service and right times! Great team!
by Mark | 08 December10 -
Value for money10Punctuality10Tidiness10Comfortable Ride10
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by Mark | 08 December9.38
Staff and Signage10Cleanliness7.5Location10Crowdedness10
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Narrow space between seat rows
by LLUIS | 06 December7.5 -
Value for money7.5Punctuality10Tidiness7.5Comfortable Ride5
Staff Should close the windows due to bad weather and was really hot.
Boat moved a lot
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by LLUIS | 06 December9.38
Staff and Signage10Cleanliness10Location10Crowdedness7.5
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good service and Quick transfert.
by Massi | 26 November6.88 -
Value for money7.5Punctuality7.5Tidiness7.5Comfortable Ride5
Fast transfert
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by Massi | 26 November10
Staff and Signage10Cleanliness10Location10Crowdedness10
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by Anonymous | 20 November10 -
Value for money10Punctuality10Tidiness10Comfortable Ride10
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Boat arrived 1:15 h too late
by Nicholas | 20 November6.88 -
Value for money10Punctuality2.5Tidiness7.5Comfortable Ride7.5
Good Price The boat took of at 12:30 as planned. We had stops at several islands. The estimated arrival time at Sanur was 16:30. at 15:15 we arrived at Nusa Penida and they told us, that they have to refill the petrol and we have 1 Hour to Go on the island. After 15 min they had already finished the refill. On the Website you can See, that the boat takes of at 16:30 from Nusa Penida and so did we. Why are they Not honest, while booking?
The whole Trip Tool us 5:45.
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The tour takes 5h instead if planned 4h.
by Enrico | 18 November5 -
Value for money7.5Punctuality2.5Tidiness7.5Comfortable Ride2.5
Cleanes. We wait on Nusa Penisa for a Indian Tourist Group longer then 1h. Thats why the schedule was delayed by +1h.
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by Johannes | 15 November8.13 -
Value for money7.5Punctuality10Tidiness7.5Comfortable Ride7.5
Reliable and in time Booking the ferry wasn't so easy until I found it on getbyferry
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Look for a different ferry
by Peter | 15 November5.63 -
Value for money7.5Punctuality5Tidiness7.5Comfortable Ride2.5
The boat got me to my destination
In future I would look for a better ferry that has a shorter total travel time. Its about 1 hour from Sanur to Nusa Penida and just over 2 hours to Gili. So the journey should take 2 little over 3 hours. The boat stopped in Nusa Penida for over an hour on the way to Gili Air. It stopped for an hour on the way back meaning it arrived back in Sanur one hour late.
The boat is shown as having air conditioning - it does not. The seats are plastic and are uncomfortable for a 4.5 hour journey.
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